This document was created using the Sellvio GTC generator.
Kelet Agro Logistic Kft - effective from this date: 2025-09-15
I. General rules
1. The general terms and conditions (hereinafter: GTC) define the rights and obligations of Kelet Agro Logistic Kft hereinafter: Service Provider and the party using the service on the Service Provider's keletagrologistic.hu online portal (hereinafter: Web Store) (hereinafter: Customer).
2. Service Provider details:
a. Name: Kelet Agro Logistic Kft
b. Registered office: 4320, Nagykálló 0617/66. hrsz
c. Tax number: 25960059-2-15
d. Company registration number: 15 09 85796
e. Mailing address: 4320, Nagykálló 0617/66. hrsz
f. Customer service telephone number: 3670 881 6070
3. Hosting provider details:
a. Name: ErdSoft DOO.
b. Registered office: Serbia, Subotica, Zombori út 33a
c. Contact details: support@sellvio.com
d. Website: sellvio.com/hu
4. The scope of the GTC extends to electronic commercial services provided in Hungary through the Web Store.
5. Language of the contract: Hungarian
6. The contracts are considered written contracts and are not filed by the Service Provider.
7. The Service Provider is not subject to a code of conduct.
II. Use of the Web Store
1. Registration
1. Registration is not required to use the services of the Web Store.
2. General information regarding purchases
1. The essential properties and characteristics of the products available in the Web Store, as well as instructions for use, can be found on the product information page.
2. The detailed actual characteristics of the product are included in the product instructions, which are enclosed with the product in cases required by law.
3. The Web Store displays the gross price of the products in Hungarian forints. The purchase price is the amount indicated next to the product, which includes 27% value added tax.
4. During the ordering process, the Service Provider clearly indicates the total amount payable, including the price of the product, shipping costs, and all other incidental costs, before the order is finalized. If the amount of any cost cannot be calculated in advance, the Service Provider shall clearly indicate this fact and the method of calculating the cost.
5. The Service Provider shall not use any default options (pre-ticked boxes) which would result in additional costs for the Customer. Any service or product that is not necessary for the performance of the main contract and is available for an additional fee shall only be added to the shopping cart on the basis of the Customer's express and informed choice. If the Customer pays for an additional service that they have not expressly chosen, they shall be entitled to a refund of the full amount.
6. If the Service Provider displays an incorrect price for any product in the Web Store – an incorrect price is defined as a price that differs significantly from the generally known or estimated price of the product, a price of 0 HUF or 1 HUF due to an obvious system error, a price containing an obvious calculation error – the Service Provider shall not be obliged to sell the product at the incorrect price. If the Buyer has finalized the order for a product with an incorrect price, the Service Provider shall not be obliged to accept it, but shall be entitled to offer the product to the Buyer for purchase at the actual price; and the Buyer is free to decide whether to accept it.
7. The Service Provider issues electronic invoices.
3. The purchasing process
1. Placing products in the Shopping Cart: The product to be purchased must be placed in the Shopping Cart. By clicking on the Shopping Cart icon, the contents of the Shopping Cart can be viewed, and the Web Store will inform the Buyer of the contents of the Shopping Cart, which the Buyer is free to change until the Order is placed.
2. Providing the Buyer's details: If the Buyer wishes to purchase the contents of the Shopping Cart, the following details must be provided as the next step:
a. Selecting the delivery method: personal pickup or delivery
b. The following information can be provided when entering the delivery address:
i. The Buyer can indicate whether they are purchasing as a private individual or a corporate customer (in the case of a corporate order, the company name, tax number, registration number, and bank account number must also be provided)
ii. delivery details: country, postal code, city, address, name, phone number, contact email address; the Buyer may also provide other information in the Comments field
c. Selecting the payment method: the Buyer may choose from the available payment options: advance bank transfer, cash on delivery, online credit card payment.
3. Finalizing the order: The Buyer can finalize the order by clicking on the Order button. The condition for finalizing the order is the acceptance of the GTC and the Data Management Policy. Before or at the same time as activating the Order button, the Service Provider clearly and visibly displays the name of the product, the total amount payable (product price + shipping + other costs), and the fact that payment is required. The Order button clearly indicates that pressing it will result in a payment obligation.
4. Payment of the purchase price: In the case of online credit card payment, the Web Store redirects the customer to the payment interface, and after successful payment, the Order details are displayed.
5. The acceptance of the order by the Service Provider takes place in a two-step process:
a. The Web Store's IT system sends an automatic email confirmation of the Order, the sole purpose of which is to allow the Customer to check the details of their order and to inform them that their order has been submitted to the Web Store.
b. The Web Store will inform the Customer of the acceptance of the Order by email.
6. Options available to the Customer for correcting data entry errors: The Customer may correct data entry errors until the order is sent to the Service Provider. If it is not possible to correct the incorrect data in the Web Store or if it is no longer possible due to the finalization of the order, the Buyer may notify the Service Provider at the e-mail address or telephone number provided in the GTC.
4. The Service Provider's procedure if the Buyer requests delivery of the product to a Member State of the European Union
1. The Customer may purchase in accordance with the rules set out in Section II.3 if they request delivery of the product to a location in a Member State to which the Service Provider undertakes to deliver, or if they wish to take delivery in a Member State where the Service Provider provides a collection option.
2. If the Buyer wishes to have the product delivered to a location other than that specified in Section 1, the Buyer must arrange for the delivery and contact Customer Service to agree on the details of the delivery. In this case, the Buyer may not use the cash on delivery payment option.
III. Payment methods available to the Buyer
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8. The Online Store provides information about the available payment methods on its website.
IV. Delivery methods available to the Buyer
1. The Web Store provides information about the available delivery methods on its website.
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V. Delivery deadline
If the Buyer is a consumer—a natural person acting outside the scope of their profession, independent occupation, or business activity—the Service Provider shall deliver the ordered product to the Buyer within thirty days. If the Service Provider is unable to deliver the product to the Customer within thirty days, it shall contact the Customer at the email address provided when placing the order, requesting information on whether the Customer accepts the later delivery of the product.
VI. Contractual performance and conformity
The rules set out in this chapter shall apply if the Customer is a consumer, i.e. a natural person who is acting outside the scope of their profession, independent occupation, or business activity.
1. General requirements for contractual performance
The Service Provider undertakes to ensure that the products and services purchased by the Buyer comply with the terms of the contract. Contractual performance means that the product has all the characteristics specified in the contract and meets the requirements that can reasonably be expected of products of the same type.
2. Basic conformity criteria
The product must comply with the description, quantity, quality, and type specified in the contract. It must also have the functionality specified in the contract or product information, and must be suitable for the purpose communicated by the Customer to the Service Provider at the time of purchase and accepted by the Service Provider.
3. Fulfillment of normal expectations
The product must also meet the normal expectations for goods of the same type. This includes that the product has the quantity, quality, and performance characteristics that can reasonably be expected, including functionality, compatibility, accessibility, and safety. This also includes public statements made by the Service Provider or its suppliers in advertisements, product descriptions, or labels.
4. Accessories and documentation
The delivered product must include all accessories and user manuals specified in the contract, including instructions for installation. The product must arrive in appropriate packaging that ensures it is transported without damage.
5. Special rules for products containing digital elements
5.1. Update obligations
If the Buyer purchases a product that contains digital elements (e.g., smartphone, smart TV, connected household appliance), the Service Provider is obliged to notify the Buyer of any available updates that are necessary for the proper functioning of the product. This applies in particular to security updates. The Service Provider shall ensure that the Buyer receives these updates.
5.2. Duration of updates
In the case of a one-time digital service, the Service Provider shall provide updates for a period of time that is reasonable based on the type and purpose of the product and the nature of the contract. In the case of a continuous digital service, if the duration of the service does not exceed two years, the Service Provider is obliged to provide updates within two years of performance.
5.3. The Customer's obligations regarding updates
If the Customer fails to install the updates provided by the Service Provider within a reasonable period of time, the Service Provider shall be exempt from liability for any errors caused by the failure to install the update. However, this shall only apply if the Service Provider has informed the Customer in advance of the importance of the update and the consequences of failure to install it, and the failure to install the update was not due to a deficiency in the instructions provided by the Service Provider.
6. Digital content and services
6.1.Performance requirements
In the case of digital content services, the Service Provider is obliged to ensure that the Customer has access to the digital content without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract. The service shall be deemed to have been performed when the digital content or the solution necessary to access it reaches the Customer or the device designated by the Customer.
7. Maintenance of continuous services
If the contract is for a continuous digital service for a specified period, the Service Provider shall maintain the contractual operation throughout the entire contractual period.
8. Commissioning obligations
Responsibility of the Service Provider
If the Service Provider has undertaken to commission the product, performance shall only be deemed to have been completed when commissioning has been carried out properly. If the product malfunctions due to improper commissioning and this was carried out by the Service Provider or a person acting on behalf of the Service Provider, the Service Provider shall be liable for the defective performance.
The Buyer's commissioning obligation
If the Buyer is responsible for commissioning and the fault is due to incomplete instructions provided by the Service Provider, the Service Provider shall also be liable for defective performance. Therefore, the Service Provider shall take special care to provide detailed and understandable commissioning instructions for each product.
9. Cooperation obligations
Checking the digital environment
In the case of digital services, the Customer is obliged to cooperate with the Service Provider in order to enable the Service Provider to check whether the fault actually originates from the Customer's digital environment. The Service Provider shall do this using the technical means at its disposal and tools that require minimal intervention.
Consequences of failure to cooperate
If the Customer fails to comply with this obligation to cooperate despite having been clearly informed of it in advance by the Service Provider, the Customer shall be responsible for proving that the fault detected within one year of performance already existed at the time of performance.
10. Exceptions to compliance requirements
Pre-approved deviations
The Service Provider shall not consider it a case of defective performance if the Customer was expressly informed by the Service Provider prior to the purchase that certain characteristics of the product differ from the usual characteristics and the Customer expressly accepted this deviation when concluding the contract.
Digital environment compatibility
In the case of digital services, the Service Provider shall not be liable for defects if it can prove that the Customer's digital environment did not meet the technical requirements of the service and that it informed the Customer of this in a clear and comprehensible manner prior to the conclusion of the contract.
VII. Complaint handling and customer service, consumer complaints
The rules set out in this chapter shall apply if the Customer is a consumer, i.e. a natural person acting outside the scope of their profession, independent occupation or business activity.
The name and registered office of the Service Provider can be found in the first part of the GTC. The Customer may submit their complaint to the Service Provider either verbally or in writing.
The Service Provider's contact details for complaint handling:
Postal address: 4320, Nagykálló 0617/66. hrsz
Email: soos.peter@keletagrologistic.hu
Customer service telephone number:
In person: 4320, Nagykálló 0617/66. hrsz
1. Handling verbal complaints
Immediate investigation
The Service Provider shall immediately investigate the Customer's verbal complaint and endeavor to remedy it as necessary. If the Customer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it.
Recording of the report
The report on the complaint shall include the Customer's name and address or e-mail address, the place, time and manner of submission of the complaint, a detailed description of the complaint, and a list of the documents presented by the Customer. In the case of a verbal complaint made in person, the Service Provider shall provide the Customer with a copy of the minutes on the spot.
Complaint handling by telephone
The Service Provider shall assign a unique identification number to any verbal complaint made by the Customer by telephone or other electronic means of communication.
The Service Provider shall send a copy of the report on the complaint to the Customer at the latest at the same time as the substantive response.
The Service Provider shall make an audio recording during the handling of complaints by telephone, which it shall retain for five years.
The Service Provider shall make the audio recording made during the telephone conversation available to the Customer free of charge at the Customer's request, and shall also make it possible to listen to the audio recording at its customer service office or, upon request, send a copy of it electronically. The Service Provider shall comply with requests for access to audio recordings within thirty days of becoming aware of them.
2. Handling of written complaints
Response deadline
The Service Provider shall respond to the Customer's written complaint in writing, in a substantive and verifiable manner, within thirty days of receipt. If the Service Provider rejects the Customer's complaint, it shall justify its position.
If the Customer fails to provide their name and address or email address, fails to provide a detailed description of their complaint, or fails to provide the documents, evidence, and other proof necessary for the assessment of the complaint, the Service Provider shall not be obliged to respond to the complaint.
The Service Provider shall immediately confirm receipt of the written complaint submitted via the electronic interface/form provided by it to the e-mail address provided by the consumer.
Retention of documentation
The Service Provider shall retain the minutes of the complaint, a copy of the written complaint and the substantive response thereto for three years and shall present them at the request of the supervisory authorities.
3. Legal remedies
If the Service Provider rejects the complaint, it shall inform the Customer in writing of the authority or conciliation body to which the complaint may be referred. The information shall include the name and address of the competent authority and the conciliation body in the Customer's place of residence or stay, as well as their telephone and internet contact details and postal address.
Contact details for the arbitration body: bekeltetes.hu/udvozlo
Contact details for the consumer protection authority:
fogyasztovedelem.kormany. … /fogyasztovedelmi_hatosag
3.1. Initiating conciliation board proceedings
When handling complaints and informing consumers, the Service Provider cooperates with associations representing consumer interests and consumer protection authorities.
The Service Provider informs the Customer that it has not made a general declaration of submission, valid until revoked, to the conciliation body at its registered office or to the MKIK, which has jurisdiction over all conciliation bodies.
The Service Provider informs Customers that, in addition to Customers who qualify as consumers, civil organizations, ecclesiastical legal entities, condominiums, housing cooperatives, and consumers who are citizens of a Member State, or who are resident in a Member State, as well as businesses established in a Member State that purchase goods or services within the Union exclusively for end use or with the intention of doing so.
3.2. Consumer protection authority proceedings
Before initiating proceedings with the consumer protection authority, the Buyer is obliged to attempt to settle the dispute directly with the Service Provider.
The Buyer may initiate proceedings before the consumer protection authority if the Service Provider has violated the provisions of consumer protection legislation, in particular with regard to distribution, service provision, complaint handling, customer service, product quality, composition, packaging, pricing, warranty and guarantee claims, and consumer information.
The application submitted to the consumer protection authority must include:
· the name and registered office of the Service Provider,
· the place where the alleged misconduct occurred,
· a brief description of the subject matter of the complaint, supported by available documents, including, in particular, the Service Provider's response to the Customer's inquiry, the minutes of the verbal complaint, and, in the case of a complaint submitted by mail or electronically, the document certifying the date of dispatch.
Proceedings by the consumer protection authority may not be initiated more than three years after the infringement occurred. If the infringing conduct is ongoing, the time limit shall commence when the conduct ceases.
In proceedings before the consumer protection authority, associations representing consumer interests are also entitled to the rights of a client in the context of protecting the consumer interests they represent.
If the consumer protection authority finds a violation of consumer protection provisions, it may, among other things, order the cessation of the infringement, prohibit the continuation of the infringing conduct, oblige the Service Provider to remedy the identified defects within a specified time limit, or impose a consumer protection fine.
4. The Service Provider's procedure in the event of repeated complaints
If the Customer submits a complaint that is identical in content to a complaint that has already been answered in substance and does not contain any new information, the Service Provider may refrain from investigating it. The Service Provider may also refrain from investigating complaints made by unidentifiable persons.
5. Compliance with the written form requirement
The Service Provider may fulfill its written complaint handling obligations by letter, fax, or electronic means, provided that the means used allows for the permanent storage of data and its display in an unaltered form.
VIII. Right of withdrawal for Customers who are consumers
The Service Provider draws the attention of Customers to the fact that the right of withdrawal under this chapter (Chapter VIII Right of Withdrawal) applies exclusively to Customers who are consumers, i.e. natural persons acting outside the scope of their profession, independent occupation or business activity.
1. 14-day right of withdrawal
In the case of online purchases and contracts concluded outside of business premises, the Buyer has the right to withdraw from the contract within fourteen days without giving any reason.
If a contract for the provision of services has been concluded and, at the express request of the Buyer, the performance of the service has already commenced within the fourteen-day period, the Buyer shall have the right to terminate the service contract.
2. Start and calculation of the withdrawal period
In the case of the sale of goods, the withdrawal period is fourteen days from the date of receipt of the goods. If you have purchased several goods and they are delivered at different times, the fourteen-day period shall be calculated from the date of receipt of the last goods. If you have ordered goods consisting of several items or pieces, the period shall be calculated from the date of receipt of the last item or piece.
In the case of regular delivery of goods, where we deliver the goods to the Buyer regularly within a specified period, the withdrawal period is fourteen days from the date of receipt of the first delivery.
In the case of the provision of services, the withdrawal period shall be fourteen days from the date of conclusion of the contract.
The goods may be received by the Buyer in person or by a third party designated by the Buyer other than the carrier.
3. Early exercise of the right of withdrawal
In the case of the purchase of goods, the Buyer may exercise their right of withdrawal not only after receipt of the goods, but also during the period between the date of conclusion of the contract and the date of receipt of the goods.
4. Withdrawal of an offer
If the Buyer made an offer to conclude the contract, they are entitled to withdraw their offer before the contract is concluded, which terminates their obligation to conclude the contract.
5. Method and deadline for exercising rights
The Buyer may exercise their right of withdrawal or termination in writing, by means of an unambiguous statement or by using the model withdrawal/termination form in accordance with Annex 2 to Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses. The right shall be deemed to have been exercised within the time limit if the statement is sent to the Service Provider before the expiry of the fourteen-day period.
6. Legal consequences of withdrawal or termination
Obligations of the Service Provider in the event of withdrawal or termination
6.1. Refund of the purchase price
If the Buyer lawfully exercises their right of withdrawal or termination, the Service Provider shall refund the full amount paid by the Buyer as consideration without delay, but no later than fourteen days after becoming aware of the withdrawal. This includes costs incurred in connection with the performance, including shipping costs.
6.2. Method of refunding the purchase price
The Service Provider shall refund the amount due in the same manner as the payment method originally used by the Customer.
The Service Provider may use a different payment method for the refund with the express consent of the Buyer, but the Buyer shall not incur any additional costs as a result.
6.3. Special delivery costs
If the Customer has expressly chosen a mode of transport other than the least expensive standard mode of transport, the Service Provider shall not be obliged to refund the additional costs incurred as a result.
6.4. Right of retention
In the case of the sale of goods, the Service Provider is entitled to withhold the refund of the purchase price until the Customer has returned the goods or has provided conclusive proof of their return. The Service Provider shall take into account the earlier of the two dates. This right of retention shall not apply to the Service Provider if it has undertaken to transport the goods back itself.
6.5. Data processing and digital content
In the event of withdrawal, the Service Provider shall comply with its obligations under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). The Service Provider shall refrain from using personal data provided or created by the Customer, generated during the use of digital content or digital services provided by the Service Provider.
The Service Provider shall refrain from using any content other than personal data provided or created by the Customer and generated during the use of digital content or digital services provided by the Service Provider, unless such content a) cannot be used in connection with the digital content or digital services provided by the Service, b) relates exclusively to the Customer's activities in the use of digital content or digital services provided by the Service Provider, c) has been combined with other data by the Service Provider and cannot be separated, or can only be separated with disproportionate effort, or d) has been produced by the Customer in collaboration with other persons and can still be used by other Customers. We will make available to the Customer, upon request, content created by the Customer in connection with the digital content or service, other than personal data, unless that content cannot be used in any other context, relates exclusively to the Customer's activities, has been combined with other data, or has been created jointly with other consumers. The Customer is entitled to retrieve the digital content free of charge, without restriction, within a reasonable time, in a commonly used and machine-readable data format. In the event of withdrawal, the Service Provider may prevent further use of the digital content or service, subject to the above rules.
The Buyer's obligations in the event of withdrawal or termination
6.6. Returning goods
In the event of withdrawal, the Customer is obliged to return the goods or hand them over to the Service Provider without delay, but no later than fourteen days from the date of notification of withdrawal. The return shall be deemed to have been made within the deadline if the goods are sent before the deadline expires. This obligation does not apply if the Service Provider has agreed to transport the goods back.
6.7. Return costs
The direct cost of returning the goods shall be borne by the Customer, unless the Service Provider has agreed to bear this cost. If, in the case of a contract concluded outside of business premises, the goods have been delivered to the address requested by the Buyer and cannot be returned by post due to their nature, the Service Provider shall return the goods at its own expense.
6.8. Liability for depreciation
The Buyer shall only be liable for depreciation resulting from use exceeding that necessary to determine the nature, characteristics, and functioning of the goods. If the Service Provider has not provided the necessary information on the right of withdrawal, the Buyer shall not be liable for depreciation.
6.9. Proportional fee for services
If the Service Provider and the Buyer have concluded a service contract and the Buyer has requested early commencement of performance, and then exercises its right of termination after the commencement of performance, it shall be obliged to pay a fee proportional to the service performed up to the date of termination. The proportional amount shall be calculated by the Service Provider on the basis of the total consideration specified in the contract, unless the Customer proves that this is excessively high, in which case the market value shall prevail.
6.10. Cessation of use of digital content
In the case of digital content or services, upon withdrawal, the Customer shall refrain from further use and from making them available to third parties.
6.11. When can the right of withdrawal not be exercised?
- After full performance of the services.
- In the case of a contract for the provision of services, the Buyer may not exercise their right of withdrawal after the service has been fully performed, provided that the performance began with the Buyer's express prior consent and with their acknowledgment that they would lose their right of withdrawal after the performance.
- In the case of the purchase of personalized and perishable products.
- The Buyer may not exercise their right of withdrawal in the case of personalized goods, perishable goods or goods that retain their quality for a short period of time, as well as sealed products that cannot be returned after opening for health or hygiene reasons.
- In the case of the purchase of sealed entertainment products.
- The Buyer shall not have the right of withdrawal in the case of the purchase of sealed audio and video recordings and computer software after unsealing.
- In the case of the purchase of time-bound services.
- In the case of accommodation, transport, car rental, catering or leisure services, if the Service Provider has specified a specific date of performance, the right of withdrawal cannot be exercised.
- In the case of the purchase of digital content.
- In the case of digital content not provided on a tangible medium, the right of withdrawal cannot be exercised if the performance has begun with the Buyer's express prior consent and the Buyer has acknowledged that this will result in the loss of the right of withdrawal.
6.12. Effect on ancillary contracts
If ancillary contracts are linked to the contract concluded by the Buyer, exercising the right of withdrawal or termination shall also terminate or cancel these ancillary contracts. The Buyer shall not be obliged to compensate for any damage resulting from the termination of ancillary contracts and shall not incur any other costs in this connection. The Service Provider shall immediately notify the third parties involved in the ancillary contracts of the Buyer's withdrawal or termination.
IX. The Service Provider's rights if the Customer does not accept the product
1. If the Customer does not accept the delivered product, the Service Provider shall be entitled to initiate the redelivery of the package, subject to the payment of the Service Provider's delivery fee.
2. If the Customer again fails to accept the product during the redelivery, this shall constitute a serious breach of contract and the Service Provider shall be entitled to terminate the contract with immediate effect. The Service Provider shall be entitled to deliver the termination to the email address provided by the Customer in the Web Store. The termination shall be deemed to have been delivered when the email containing the termination has been delivered to the recipient's mail server. The email shall be deemed to have been delivered and not disputed even without confirmation if no statement of dispute is received from the other party within 3 working days.
3. If points 1-2 have already been applied in the case of the Buyer, the Service Provider may make the acceptance of further orders from the Buyer conditional upon the advance payment of the purchase price of the products and the delivery fee.
X. Consumer protection information
In the case of points X. 1-3 [1. Warranty of quality, 2. Product warranty, 3. Guarantee], the Buyer shall be understood to mean the consumer; a consumer is a natural person who acts outside the scope of their profession, independent occupation or business activity.
For Customers who are not consumers, the Service Provider provides information in point 4.
1. Warranty
In what cases can the Customer exercise their warranty rights?
In the event of defective performance, the Buyer may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code. The Buyer is entitled to this right in all cases where the purchased product does not comply with the terms of the contract or does not have the usual characteristics.
When exercising the right to warranty, the Buyer may, at their discretion, request the repair or replacement of the defective product, unless the chosen claim is impossible to fulfill or would entail disproportionate additional costs for the Service Provider compared to fulfilling other claims. If the Buyer has not requested or could not request repair or replacement, they may request a proportionate reduction in the price or, as a last resort, withdraw from the contract. The Buyer may switch from one warranty right to another, but the cost of the switch shall be borne by the Buyer, unless it was justified or caused by the Service Provider.
Within what time limit can the Buyer enforce their warranty claim?
The Buyer is obliged to notify the Service Provider of the defect immediately after its discovery, but no later than two months after the discovery of the defect. The Service Provider draws the Buyer's attention to the fact that warranty rights cannot be exercised after the two-year limitation period from the date of performance of the contract.
Against whom can the Buyer enforce their warranty claim?
The Buyer may enforce their warranty claim against the Service Provider.
What other conditions apply to the enforcement of warranty rights?
Within one year of performance, there are no other conditions for enforcing warranty claims other than reporting the defect, provided that the Buyer proves that the product was delivered by the Web Store. However, after one year from the date of performance, the Buyer is obliged to prove that the defect recognized by the Buyer already existed at the time of performance.
2. Product warranty
In what cases can the Buyer exercise their product warranty rights?
In the event of a defect in a movable item (hereinafter referred to as "product" for the purposes of this section), the Buyer may, at their discretion, exercise their rights specified in section 1 or make a product warranty claim in accordance with the provisions of the Civil Code.
What rights does the Buyer have on the basis of a product warranty claim?
As a product warranty claim, the Buyer may request the repair or replacement of the defective product.
Against whom can the Buyer enforce their product warranty claim?
The Buyer may exercise their product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as the manufacturer).
When is a product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of its release or if it does not have the characteristics specified in the manufacturer's description.
Within what time limit can the Buyer enforce their product warranty claim?
The Buyer may enforce their product warranty claim within two years of the product being placed on the market by the manufacturer. After this period, they lose this right.
What rules of evidence apply when enforcing a product warranty claim?
When enforcing a product warranty claim, the Buyer must prove that the product defect existed at the time the manufacturer placed the product on the market.
In what cases is the manufacturer exempt from its product warranty obligations?
The manufacturer is exempt from its product warranty obligations if it can prove that
– the product was not manufactured or marketed in the course of its business activities, or
– the defect was not recognizable at the time of marketing according to the state of science and technology, or
– the defect in the product results from the application of legislation or mandatory official regulations. The manufacturer only needs to prove one reason for exemption.
The Service Provider draws the Buyer's attention to the fact that, for the same defect, the Buyer may assert a warranty claim against the Service Provider and a product warranty claim against the manufacturer simultaneously and in parallel. If the product warranty claim is successfully enforced, the warranty claim for the replaced product or the part of the product affected by the repair may only be enforced against the manufacturer.
3. Warranty
In what cases can the Buyer exercise their warranty rights?
If the Service Provider has undertaken a warranty or is obliged to provide a warranty under the law, the Service Provider shall be liable for defective performance during the warranty period in accordance with the conditions set out in the legal declaration or legislation giving rise to the warranty.
What rights does the Buyer have if the warranty is based on legislation?
In the case of new durable consumer goods (hereinafter: consumer goods) specified in the ministerial decree on the designation of product groups of durable consumer goods subject to mandatory warranty, the Buyer may exercise the rights specified in point 1 due to a defect in performance, under the conditions set out in the government decree on mandatory warranty for certain durable consumer goods.
What additional rights are available to the Buyer in the case of a warranty based on legislation?
In the case of consumer goods, the Buyer may primarily request repair during the warranty period. Replacement is possible after the first repair attempt if it is established that the consumer product cannot be repaired and the Buyer does not request the fulfillment of another claim. The Buyer may also request replacement if the repair is not carried out within thirty days of the notification of the repair request. A request for replacement is also justified if the consumer product fails again after three repairs during the warranty period, provided that the Buyer does not request the fulfillment of another claim. If replacement is not possible in the above cases, the Buyer may also request a refund of the purchase price.
Within what time limit can the Buyer exercise their rights under the mandatory warranty?
The warranty period for consumer goods is
a) two years for a sales price ranging from HUF 10,000 to HUF 250,000,
b) three years for a sales price above HUF 250,000 (starting from HUF 250,001).
Under what conditions can warranty claims be enforced?
The Buyer may exercise their rights under the warranty with the warranty card provided to them; the irregular issuance of the warranty card or failure to provide the warranty card does not affect the validity of the warranty. In the event of failure to provide the warranty card, the conclusion of the contract shall be deemed proven if the Buyer presents a document certifying payment of the consideration. The return of the opened packaging of the consumer product is not a condition for the fulfillment of the warranty claim.
What other requirements may be imposed as a condition for exercising warranty rights?
Special requirements (e.g., periodic inspection) may be imposed on the consumer in order to ensure the proper installation or operation of the consumer product, provided that proper installation or operation cannot be ensured in any other way and that the requirement does not impose a disproportionate burden on the consumer.
When is the Service Provider exempt from its warranty obligation?
The Service Provider is exempt from its warranty obligation if it proves that the defect arose after performance.
The Service Provider draws the Buyer's attention to the fact that the Buyer may assert warranty and guarantee claims, as well as product warranty and guarantee claims, simultaneously and in parallel for the same defect. However, if the Customer has successfully enforced a claim arising from defective performance due to a given defect (for example, the Service Provider has replaced the product), they may not make a claim on the same defect on any other legal basis.
4. Information on rights that can be enforced in the event of defective performance – In the case of contracts between businesses
Warranty
When can you exercise your warranty rights?
You can exercise your warranty rights if the purchased product or service does not meet the quality requirements set out in the contract or legislation at the time of performance.
What rights do you have?
You may exercise the following warranty rights at your discretion:
You may request repair or replacement, unless the chosen warranty right is impossible to fulfill or would result in disproportionate additional costs.
If the Service Provider does not undertake to repair or replace the goods, or is unable to do so, you may request a proportionate reduction in the price, repair the defect at your own expense or have it repaired by someone else, or withdraw from the contract.
What deadlines must you meet?
You are obliged to notify the Service Provider of the defect without delay after discovering it. Your warranty claim for movable property expires one year after the date of performance.
Costs
The costs associated with fulfilling the warranty obligation shall be borne by the Service Provider. However, if the defect was also caused by the Customer's failure to fulfill their maintenance obligation, the Customer shall bear the costs in proportion to their contribution.
Possibility of change of rights
The Buyer may switch from one warranty right to another, but shall be obliged to pay the costs incurred by the switch, unless the Service Provider gave cause for the switch or the switch was otherwise justified.
Warranty
When does it apply?
If the Service Provider has undertaken a warranty or is obliged to provide a warranty under the law, the Service Provider shall be liable for defective performance during the warranty period in accordance with the terms and conditions set out in the legal declaration or legislation giving rise to the warranty.
Exemption
The Service Provider shall be exempt from its warranty obligation if it proves that the defect arose after performance.
Parallel exercise of rights
The warranty does not affect the statutory warranty rights, which may be exercised in parallel.
Important information
The warranty rights may be enforced as a defense against a claim arising from the same contract even if the warranty claim has expired.
In the event of replacement or withdrawal, the Service Provider shall not be obliged to compensate for the depreciation of the item resulting from its intended use.
Withdrawal is not possible due to insignificant defects.
XI. Other provisions, information
1. The Service Provider informs the Buyer that
a. the annual availability of the servers ensuring data management exceeds 99.9%. Regular backups are made to protect the data, so that in the event of data loss, the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, and sensitive data is protected by strong encryption, for which we use hardware encryption solutions integrated into the processor.
2. The Service Provider informs the Customer that the Sellvio rating system is in operation on the Web Store's website.
a. The rating system does not evaluate individual products, but rather the operation of the web store itself, based solely on the opinions of real customers.
b. The following technical security measures are applied during the rating process:
i. The option to rate is only activated after purchase. The system operates independently of the web store, and the opinions are stored by Sellvio (ErdSoft Kft.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó utca 4.).
ii. Reviews can only be submitted after purchase, based on an invitation sent to the email address provided.
iii. It is important to note that neither reviews nor opinions can be deleted – both positive and negative feedback will be displayed, thus providing an authentic picture of the web store's operation.